RETURNS / CANCELLATION POLICY

Before changing or canceling your order, please read the terms carefully:

Change of Products

In case you wish to change the product, you should contact us within 48 hours of receiving the product on the phone 0030 6977315223 or by email  info@dalcasart.com , in order to point out the problem and approve its return. No returns will be accepted without prior contact by phone or email.

  • If you wish to change the product you have purchased or wish to receive a refund, you can do so within 14 calendar days from the day you receive your order.
  • In case the product has a defect or your order is wrong, you have the possibility to do so within 14 calendar days from the day you receive your order. We do not accept returns after these days.
  • A necessary condition for the return and exchange of the product is that the product is in the condition in which you received it and is accompanied by its packaging, the proof of purchase and the form found here: (form)
  • In any case of exchange for non-defective products, return and delivery costs are borne by the customer.
  • Returns are made with the postal company that the store will indicate to customers and at the expense of the store. In case you wish to send the package with a different company, you are responsible for all shipping costs, otherwise we will not receive your package and it will be returned to you.
  • Can be exchanged for any product of equal or greater value than the purchase of the product.
  • We do not refund the original shipping costs for returned products. dalcasart is not responsible for the loss of returned products and will not track the tracking number. Please when you receive your tracking number track it.
  • Once you contact us at  info@dalcasart.com  we will review your request and provide you with detailed return instructions.
  • Upon receipt of the product, we recommend that you personally inspect it and confirm that its packaging remains intact.
  • Change of products that have already been changed will not be accepted.

*It should be noted that in the case of a refund, the cost of transport costs is withheld and only the value of the product (including VAT) is returned to the customer.

Money return

To proceed with the return process, please contact us first.
You have the right to withdraw without reason within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods in their original condition, without incurring any expense, except for the costs of return. This period starts from the day you receive your order. In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days.

  • Returns are accepted as long as the product has not been worn or used beyond testing and is in its original condition.
  • A necessary condition for withdrawing from the purchase and refunding the money is that the product is in the condition in which you received it and is accompanied by its packaging and proof of purchase.
  • In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days.
  • In this case, you bear the costs of transporting the products and customs clearance costs for countries outside the European Union
  • The refund will be made within 30 working days after we receive the return package, and in the same way as the customer’s original payment was made.
  • You must complete the cancellation form provided when placing the order and email us at  info@dalcasart.com  marked return and reference the order code.
  • In the event that the above conditions are met, we are obliged to refund the price you have paid within 30 calendar days from the date of receipt of the return order.
  • When receiving the product, we recommend that you personally check the delivered product and confirm that its packaging remains intact.

In the event that the products are returned damaged or incomplete, Dalcasart has the right to request compensation from the customer, the amount of which will be determined by the condition of the products.

Special Orders

The right of return does not apply to products which you have requested and which have been specially manufactured for you and which are in accordance with the specifications which you have requested from us. After ordering a product made especially for you, the order cannot be canceled or refunded.

DEFECTIVE product

All of our jewelry is thoroughly inspected before being shipped to you. If the product you receive has a manufacturing defect, you have the right to return it within 14 calendar days by asking us to repair it, replace it with a similar product (if this is available), or withdraw from the purchase with a refund of your money.

In the event that you wish to change the product or withdraw from the market due to a manufacturing defect, you must contact us within 48 hours of receiving the product on the phone 0030 6977315223 or by email  info@dalcasart.com , in order to highlight the problem and to approve its return/exchange.

A necessary condition for the return and exchange of the product is that the product is in the condition in which you received it and that it is accompanied by its packaging, the proof of purchase and the return form.

Our products are carefully packed in order to reach the customer in good condition. Dalcasart is not responsible for any damage to the product caused by the carrier.